All we wanted was an iced latte...

My boyfriend and I went on a trip to Niagara Falls this weekend. It's a place I've wanted to visit for a very long time, and since we had some free time during my visit we decided to go check it out. We booked our hotel room, planned our activities, and made restaurant reservations weeks in advance. By the time it was finally time to go, I was beyond excited. However, no amount of excitement could hide the fact that we had a four hour drive ahead of us. When we stopped for dinner, we both decided a little bit of caffeine couldn't hurt. Little did we know that it would become quite the ordeal.

We approached the Tim Horton's counter and, after scanning the menu, we both agreed that what we really wanted was an iced latte. Upon ordering, we were met with a blank stare from the person behind the counter, who then asked a coworker if they had iced lattes. The coworker said no. "We only have those in the summer," she explained, and then apologized and told us we'd have to order something else. At this point we indicated that it was odd for them not to have iced lattes where they're on the menu. She turned around, looked at the menu, and seemed shocked to see that we were right. Three other people came over to look at the menu, and all were surprised to see that they were now offering lattes. The person behind the counter checked with her supervisor to see if they were actually able to make iced lattes, and it turned out the answer was yes. That being said, only the supervisor knew how to make them.

My boyfriend and I stood aside and watched as the person fumbled through learning how to make an iced latte. We were getting a bit antsy to leave as we still had two more hours of driving ahead of us and it was already getting late. We waited patiently though, because people needed to learn how to make them and there was nothing we could do about that now. Eventually the supervisor came over and asked us if we wanted a donut, cookie, muffin, or anything to help make up for the wait. We chose and honey crueller, and not seconds after we were given it the person came over with an iced latte for each of us. They were tiny. After a moment of silence, my boyfriend asked, "are those really mediums?"

The person looked at each latte, then hung her head and let out a heavy sigh.

She offered to remake them, and when we refused they offered us more muffins/cookies/donuts, but we just wanted to get on the road so we took them as is and settled for the free donut we'd already been given. I learned my lesson and, the next time we were in Tim Hortons, I avoided the iced lattes. My boyfriend, however, didn't.

On the bright side, thanks to our efforts there are now two Tim Horton's employees who know how to make iced lattes. That counts for something, right?